Your satisfaction is our #1 priority. If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to return the product(s) as follows:
Exclusions (items that can’t be returned):
Except in the case of products admissible for a return under the product warranty, all admissible for return/exchange products must be returned/exchanged in re-sellable condition, with their original packaging, documentation, warranty cards, manuals, parts and accessories. Returned/exchanged Items must be in new condition with original unopened packaging. Please note that this includes breaking the original manufacturer seal.
Special orders, sterile items, products that are made unsalable once opened, or for hygienic reasons, are not returnable/exchangeable. Among other things, personal care items, any customized items, all special order items, all clearance items, anything open, used or tried on, hospital beds, incontinence products, nutritional items, compression stockings, braces, headwear, wigs, hair extensions, hairpieces, underwear & girdles, all bath safety products are non returnable. Depending on supplier, certain items are subject to a 20% to 30% restocking fee when returned/exchanged.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase less any shipping charges or free shipping cost incurred by us for order original shipping, within fifteen (15) business days from the time Pharmathera.com receives the returned/exchanged product(s).
Shipment of Returns/exchanges:
Customer will arrange for shipment of returned/exchanged product(s). Please use a service that provides tracking and retain the tracking number until credit has been issued. This will be your proof of return/exchange. For all returns, customer is responsible for the delivery and return/exchange shipping costs. We recommend that you fully insure your return shipment, in the event that it is lost or damaged. We are not responsible for any losses or damages during return/exchange shipping.