Products Categories

Shipping Policy

Canada & US Shipping Policy:

When available in stocks, orders are shipped as soon as possible. Select products will be drop shipped direct from the manufacturer. Depending on shipping method chosen by customer, expected shipping & handling time may vary between 3 to 10 business days in Canada, and 7-14 business days in the US. At Checkout, We offer to our customers the option to choose among multiple shipping options, additional fees apply. If you need your package faster than average delay above, you can always call us at 1888 904-1888, and We would try our best to accommodate you, whenever it is possible for us of course. In some cases, for the same delay, We can also try to find cheaper fast shipping options than UPS, not necessarily displayed on our website, call us for an estimate. The Expected shipping & handling time may be longer depending on destination (your location), specific products, product categories such as wigs (3 to 4 weeks for Ellen Wille products) and compression stockings, weather condition or other conditions.

 

Although most of items are in stock, but it’s possible that in some cases items are backordered from Manufacturer. In this case, shipping delays would be longer than the Expected delivery time above. Customer service department will do its best to notify you via email within 72 business hours when an item is backordered.

 

Please note: Time delays for shipments are estimated. We ship to all provinces and states, with some exceptions. All shipping and billing addresses must be valid addresses (PO boxes are not accepted). For orders that contain multiple items, it is possible to receive items separately, on different days.

 

*** Exclusions or products not eligible for free shipping in Canada Only: Free shipping in Canada Only is available on Pharmathera.com for purchases above $99. It does not apply in certain circumstances. Some products or delivery destinations (provinces, regions, cities, or postal codes) are not eligible for free shipping. Extra fees may apply over and above Free shipping in certain circumstances, such as over-dimensioned packages. For international shipping, we reserve the right to change the carrier to the one that is the most adapted to the customer's destination and or package dimension. For USA Orders, We do not offer free shipping; however, Customers benefit from Pharmathera.com discounted low shipping rates. Shipping rates depend on package dimensions and weight.

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