Products Categories

FAQ

 

Who is Pharmathera.com?

Our group of companies was founded 12 years ago by two dedicated entrepreneurs to serve Canadian and North American customers. Pharmathera.com is our online retail store selling the best in class wellness products made by recognized brands. All our products are selected individually by our selection committee. Our main selection criteria are: quality, best price, experience, durability, and usefulness.

 

As a customer, why should I buy on Pharmathera.com?

  1. Physical Presence: Pharmathera.com is a well-established company with physical offices, stores, warehouses and customer services based in Canada. We gladly serve our customers in Canada and USA.
  2. A long track record of customer satisfaction: We have proudly served thousands of satisfied customers.
  3. Secured Payment: We offer various payment methods: Visa, MasterCard, PayPal, etc. All payments made by customers on Pharmathera.com are processed and secured by PayPal, the leader in Web payment security. We do not have access or keep any customer’s payment data. All payment data are encrypted by PayPal.
  4. Top Website Security: For optimum Web security, our website's pages are protected and encrypted by top SSL certificates. In addition, for additional safety, our website is secured 24/7 against any spam attacks by well-known web security providers. So you can shop with peace of mind!
  5. We Know Well Our Products: We are specialized in what we do. Our customer services clerks receive full and ongoing training on our product categories.
  6. Only Quality Products: We sell only well recognized and proven products. All of our products are made by market leaders and fully guaranteed by manufacturers.
  7. The Best Price for the Best Quality, Always: We always try our best to provide the Best Price for the quality. In addition, we propose to our customers more than one choice for the same need or product type, to accommodate all types of budgets.

 

How to reach your customer services?

For all types of questions about a product or other inquiry, our bilingual customer services agents can be reached through three means:

  1. On our Contact Us page
  2. By phone, please call our toll free number at 1888 904-1888; or
  3. By Chat window. In a case where our chat service is not available, please leave us a detailed message with your phone number, and one of our specialists will return your message as soon as possible.

 

How I can choose my currency (US dollar or Canadian dollar)?

To choose your currency, please select between $USD or $CAD at the top center of the page.

 

What are your phone customer services working hours?

 Phone customer services working hours are from Monday to Friday; 9:30 am to 5:00 pm Eastern Time (though our Online Shop is open 7 days a week / 24 hours a day). In some cases, during rush hours you may have to leave us a voice message. No worry! We always return our customers voice messages in the next 24 hours. Also, you can always send us an email by filling the contact form on our Contact Us page.

 

How I can follow your news and promotions?

To know about our news and promotions, you can follow us on our Facebook page, Twitter, Pinterest, Instagram or our YouTube Channel.

 

Can I use my mobile phone to buy from you?

Of course, to shop online on Pharmathera.com you can use your mobile phone, pad or desktop. Our website is fully mobile friendly.

 

How I can buy on Pharmathera.com?    

Pharmathera.com is an Online Shop. Buying from us is very simple and straightforward. First, you need to pick your products. Then, once done you follow all usual online shopping steps to complete your transaction.

 

How I can do an online order on Pharmathera.com?

To complete an online order on Pharmathera.com, please follow the following steps:

  1. Add your product one by one to the Shopping Cart. Be sure to add the right product quantity. For products available in multiple colors or sizes be sure to choose the right color or size.
  2. Once, all your products are added to the shopping cart and you are ready to finalize your transaction, go to the shopping cart page. To find the shopping cart page, go to the cart box located on the top right of the page. When you hover over it, your shopping list would appear, and then click on «View Cart» Button.
  3. Once on shopping cart page, verify your shopping list, colors, sizes, quantities and total amount. At this step, you can change quantities, delete product, etc.
  4. If all is ok and you are ready to complete your transaction, click on the «Checkout» button at the bottom right of the page, just under the total.
  5. You are now on the checkout page. You need to complete all mandatory fields marked with red asterisk. Once you entered all required data, got to shipping method box and choose your preferred shipping method (your shipping options would appear only once you have filled all the required information).
  6. Ready to pay? Push the «Order Now» button at the bottom center of the page.
  7. You are now on PayPal fully secured page. All payment methods are accepted, including Visa, MasterCard or PayPal Account. You don’t have to have a PayPal account to make your payment. Choose between Two options: 1) Pay with PayPal account or 2) Pay with a credit or debit card.
  8. If you picked «Pay with credit or debit» option, then you need to complete all your payment information and agree to terms and conditions by clicking on the checkbox at the bottom of the page. Be sure that your billing address matches your credit card billing information.
  9. Reminder: All your payment data are safe and secured by PayPal, the most secured payment processing on the Internet.

 

If I’m not familiar with online shopping, how I can buy from you?

Pharmathera.com is an Online Store. If you are not familiar with online shopping, please follow the detailed steps we provided above. If you still need help, we can assist you with our pleasure through the process. You can call our customer services at 1888 904-1888 and we will help you to complete your transaction with success.

 

How I would know if my order was completed successfully?

If your provided email is accurate, you will receive a payment confirmation from us. This confirmation is your proof of payment. If not received, please check your spam folder. If not received within the next 24 hours, please call us at 1888 904-1888 during customer services opening hours.

 

How I would know if my payment went through?

If your payment is successfully completed, PayPal will confirm it to you. Also, you will receive a payment confirmation by email.

 

I’m doing this order as a gift or for my Mom, Dad; Can I ship it to their address?

Yes of Course! Your shipping address can be different from your billing address. Be sure to add these two addresses on both the checkout and the payment pages.

 

Must I be absolutely at home on delivery date to receive my order?

Not at all! Typically, if you are not at home, in most cases shipping carriers would leave you a confirmation card indicating the location where you can pick-up your order at your convenience.

 

How does it work for returns?

All product returns are subject to our Return Policy displayed on our website.

 

Where do you ship your products?

We ship our products to all customers in Canada and the USA. Some exceptions would apply for product shipping to the USA.

 

How free shipping promotion works?

Please visit our Shipping Policy page for more details about Free Shipping promotion.

 

What are shipping and handling delays for my order?

Shipping and handling delays would depend on many factors: customer geographic location, ordered product warehouse location, shipping method chosen by customer in checkout page, weather conditions and time of the year rush periods. To make story short, delays would depend on many factors but we always do our possible to shorten this delay to accommodate our customers.

If you need help about your estimated shipping and handling delay or to choose the right shipping method that matches your expectations, please call us during phone customer services hours at 1888 904-1888 and we will help you with our pleasure. If you are looking for a faster shipping option, our customer services agents will help you to find the right shipping carrier and method with the best available cost.

 

You deal with which shipping carriers?

We deal with most recognized shipping carriers: Canada Post/USPS, UPS, FedEx, Purolator, Canpar, etc.  

 

Should I create an account to buy from you?

No, at checkout you have two options to complete your transaction: register an account or guest checkout. However, there are many benefits in creating a customer account (see below).

 

What are the benefits of creating a customer account online?

Creating a customer account allows you to follow your order, to reorder same products in the future, to keep your orders history. No worry, we do not send any marketing emails to our registered customers, unless you subscribe to Newsletters.

 

How do I follow my order?

As mentioned above, you need to register as a customer before or while checking out.

 

Do you sell wholesale to institutional buyers or companies?  

Yes, We do. Please call us at 1888 904-1888 for any wholesale inquiries.

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